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![[Original size] Creative Abstract Rainbo](https://static.wixstatic.com/media/847fe4_a58ea8dc30ba4580a8e1fadc2c5d2e60~mv2.png/v1/fill/w_275,h_275,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/%5BOriginal%20size%5D%20Creative%20Abstract%20Rainbo.png)
Frequently asked questions
General1
Both signed agreement and retainer fees are required to hold the equipment for the event date. Entire balance will be due 10 days prior to the event date.
Forms of Payment: We accept all major credit cards through our credit card processing company.
Non-Refundable Retainer Fee: $125.00 per group of 6 tents. $30 per additional tent. This is due when rental agreement is signed. Retainer fee will be applied to the final invoice. This fee holds the time and date of your party.
Damage Deposit: $125.00 per group of 6 tents. $30 per additional tent. Due 10 days prior to the event. Full or partial Damage Deposit Fees will be refunded after all items have been inspected by Xtreme Sleepover Cincinnati. If applicable, Damage Deposits are processed through our credit card processing company within 7-10 business days of pickup.
We are a reservation-based company and do not reserve and/or hold dates with unpaid balances due to the high demand for party reservations.
If cancellation is within 14 days of the scheduled event, the Hiring Client agrees to forfeit 100% of the all funds. If cancellation is made over 14 days of scheduled event all payments except the retainer fee will be refunded to the Hiring Client.
If you need to reschedule, we will work with you to find an opening in our schedule. We do not offer transfer of retaining fees to different Hiring Clients.
CANCELATION AND AMENDMENT POLICY
Xtreme Sleepover Cincinnati will do our best to work with our customers when changes arise. You will have 3 Days to cancel your party once the retainer has been paid to receive a full refund. NO refunds will be issued after 3 days. Any changes to your party must be emailed to us at least 10 days prior to your scheduled date.
You may add/reduce the number of tent setups in your party size up to 10 days prior, after this time you will NOT be able to reduce. If available, you can add additional tent setups. Reschedules can be made for any future open date that is available at no additional cost, unless there are packages changes. Refunds will be issued to the original form of payment. Failure to pay any payment arrangements, as agreed to in the contract, will result in the forfeit of your retainer, and cancelation of the slumber party.
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